Help / Returns
Personal, but never unsupported.
Because personalized pieces are made specifically for you, they cannot be returned or exchanged for a change of mind.
Damaged, defective, or incorrect orders
Contact us within 7 days of delivery with the order number and clear photos of the item and packaging. If the item arrived damaged, defective, misprinted, or materially different from the approved order, we will arrange an appropriate replacement or refund.
Personalization
Please review names, dates, garment color, size, and the artwork preview before ordering. Customer-entered spelling and option choices are produced as approved.
Cancellations
Contact us within 2 hours of purchase to request a change or cancellation. Once production has begun, changes and cancellations can no longer be guaranteed.
Your statutory rights
Nothing in this policy limits rights that cannot be excluded under applicable consumer law.